A results oriented information technology professional experienced in system administration, project management, design, and implementation, as well as customer relations. Fully versed in estimate development, project scheduling, vendor negotiations and the integration of multi-vendor solutions.

Core Competencies

Technical

• Network Design and Implementation
• Network and Active Directory Administration (all administration aspects of domains, user-ids, groups and rights.
• Perform server administration (log checking, routine rebooting, monitoring, print server.
• Windows Server NT/2000/2003/2008
• Windows Desktop NT/2000/XP/Vista/7
• Provide 1st and 2nd level phone, desktop & printer support to end users.
• Install & maintain Firewall and VPN (Virtual Private Network) systems.
• Install & maintain Backup and Recovery Systems.
• Install & maintain WSUS (Windows Server Update Services) and Antivirus architecture.
• Troubleshoot hardware, software & cabling problems.
• Internet HTML and Javascript Development.
• Specify and request bids for technology (hardware & software.
• Build and relocate user workstations (hardware & software.
• Install operating system & application software.
• Ability to Create and update business process procedures and documentation.

Managerial and Professional

• Supervision and Team Building.
• Project Management; able to plan and oversee projects from conception to successful conclusions.
• Demonstrated ability to provide training and instruction to clients.
• IT Operations Management
• Technology Development.
• Migration/Change Management.
• Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to end users.
• Create and maintain site documentation and procedures.
• Demonstrated ability to use customer service standards and follow guidelines, as well as to help others interpret policy.
• Excellent organizational skills with exceptional follow-through abilities and detail orientation.
• Strong oral and written communications skills (technical and non-technical); interfaces effectively with management, vendors, staff, peers and users.
• Ability to maintain a high level of client trust and confidence in my knowledge of and concern for clients’ needs. Recognized as the “go-to-person” for immediate resolution to technical issues.

Selected Highlights

• Managed and performed the migration from workgroup to an Active Directory structure for a multi-site, multi-server corporation.
• Developed specifications, acquired, installed and provided support for networks ranging from 5 to 250 users.
• Planned and coordinated Point of Sale technology including Home Office systems for a 7-store chain.
• Negotiated out source contracts for WAN and telephony services with variety of vendors.
• Researched and installed Batch Process Management software for a chemical plant.
• Researched and developed the RFP for fund accounting software for a multi-million dollar non-profit.
• Researched, specified, acquired and implemented Enterprise Resource Planning software for a multi-national importer and distributor.
• Managed multiple LANs located in 2 states for a financial holding company.
• Developed and implemented an Internet presence for multiple companies.
• Managed an IT staff during the acquisition phase of a national financial holding company.

Consultant - 1995 to Present

Consulting Services, Hermitage, Pennsylvania: Independent Information Technology Consultant. The primary service offered is the design, implementation, systems administration and support of networked computer systems for businesses, governments and nonprofit agencies. Other services include developing Requests for Proposals, hardware and software specifications, cost analysis and ad hoc reporting. Additionally, voice network design services are provided including telephone systems, voice mail and voice response units.

Consultant - 1994 to 1995

Entré Computer Center, Canfield, Ohio: Design and recommend hardware and software solutions to meet client's requirements. Responsibilities include developing specifications, written proposals including costs and coordinating installation and delivery of computer systems. Work with both stand alone and networked systems. Networks include Novell NetWare, Windows NT, AppleShare and Lantastic. Responsibilities include design of the physical topology of the network, cabling schemes and network protocol. Work has included Wide Area Networks utilizing leased and dial up lines.

Manager of Network Services - 1993 to 1994

First National Bank of Pennsylvania, Hermitage, Pennsylvania: Officer in the corporation and manager of two departments responsible for the management, design and implementation of voice and data networks for First National Bank and its affiliated companies. Supervise a staff of six. Annual budget responsibilities in excess of $1.5 million. Accomplishments include the installation of a Voice Response Unit to access data on the customer database by touch tone phone, annualized savings of voice costs in excess of $125,000 per year and the development of support staff.

Supervisor of Microcomputer Operations - 1990 to 1993 First National Bank of Mercer County, Hermitage, Pennsylvania: Manage a department responsible for the development and implementation of microcomputer based systems for First National Bank and its affiliated companies. Responsibilities include staff supervision, recruitment and hiring, departmental budgeting, selection of hardware and software for corporate wide use and training end users in commercial and in house developed applications.

Microcomputer Programmer/Analyst - 1989 to 1990

First National Bank of Mercer County, Hermitage, Pennsylvania: Responsible for the analysis, program development and implementation of microcomputer systems for use by First National Bank and its affiliated companies. Major projects involved database system development, local area networking and remote computing via telecommunications. Information Center Analyst 1986 to 1989 Youngstown State University, Youngstown, Ohio: Major responsibilities included consulting with administrative users on hardware and software requirements, training of end users, product evaluation and the design and implementation of mainframe and microcomputer based computing systems, maintenance of Waterloo PORT PC Network (hardware and software), consulting with students and faculty, training of Student Programming Consultants and programming.

Other Relevant Activities

Director At Large – The Arc of the United States
The Arc is the world’s largest community based organization of and for people with intellectual and developmental disabilities. It provides an array of services and support for families and individuals and includes over 140,000 members affiliated through more than 730 state and local chapters across the nation.

Past President – The Arc of Pennsylvania
The Arc of Pennsylvania’s mission is to work to include all children and adults with intellectual and developmental disabilities in every community. They promote active citizenship and inclusion in every community. It is a non-profit corporation providing systems advocacy and governmental affairs activities in support of individuals with developmental disabilities.

Past President – The Arc of Mercer County
The Arc of Mercer County is the parent corporation of three corporations that serves individuals with developmental disabilities. The subsidiary corporations include MCAR, Inc., (a service provider to individuals with developmental disabilities), The Arc of Mercer County Foundation (charitable foundation) and MCRA, Inc. (vocational rehabilitation provider for individuals receiving workers compensation).

Past President – MCAR, Inc.
MCAR, Inc. is a non-profit corporation providing quality, comprehensive services to people with intellectual and developmental disabilities in Mercer County, Pennsylvania. MCAR strives to assist these individuals to develop the skills necessary to function as vital members of the community while making their own choices about where they live, work, and play. Their programs include residential services, in-home family supports, vocational habilitation, socialization and recreational activities, job training, and job coaching.

Assistant Scout Master – Troop 7 of Clark, Pennsylvania
Boy Scout troop serving over 30 boys.

References Available on request.